General Ordering and Delivery Guidelines


EPOXY ORDERS

Today we’re going to talk about ordering epoxy floor kits. During busy season very often the demand will outstrip our production capacity. So instead of orders going out the next day they’ll go out a day or two later than that. Which should not be a problem in most cases. Problems can and do arise if you wait till the last minute to order and you have a specific date you want to epoxy your floor. Such as over a holiday weekend or during some time off from work. Please keep in mind that if you plan on doing your project over a long holiday weekend  that you’re not the only one with the same idea.  Back orders pile up and sometimes we get sold out of certain colors.  So when you have a specific date in mind you should order two weeks in advance. This allows for back orders to be cleared up, it allows for delivery issues such as a package getting lost or damaged. It also allows you to do an inventory check once you receive all your packages to make sure you didn’t forget to order something or we didn’t send you something that you did order. Always allow a week cushion from when you should receive everything and when you want to do the job. The epoxy has a one year shelf life minimum so it won’t go bad sitting inside your residence, garage or place of business.

We ship the epoxy part of your order separately so that if FedEx roughs it up and it leaks it doesn’t ruin the entire order. You will usually get the etching and accessories first, this allow you to get a head start on the cleaning and etching process. The epoxy will arrive a day or two later. So on typical garage orders you would get two packages, on larger garage or commercial orders you will receive 3-5 boxes and on larger commercial or industrial orders your order will arrive on a pallet via truck.

If your order is arriving via FedEx ground you don’t have to be home to sign for it. If it is arriving by truck someone needs to be present to unload and sign for it. Once you have received your order you should open all the boxes as soon as possible to check that all items have been received and that there wasn’t any serious damage. If a can has gotten dented or a little bit of paint has leaked out,  the product is still ok to use. If your cans have been damaged to the point where more than just a few ounces leaked then call us for a replacement. We will ship out a replacement right away and arrange for FedEx to pick up the damaged goods.

If you are using a contractor,  it’s very important that you do NOT schedule your contractor till you have received everything and that you checked for damaged items and did an inventory check. When using a contractor please allow for Murphy’s Law to come into play. You can make a mistake, we can make a mistake, FedEx can make a mistake or all of the above can happen. If you order well enough in advance we can resolve any issue without it impacting your original desired completion date. It’s when you try to surgically plan everything to arrive by the day before you want to start that things could go south.  Contractors get upset when they schedule jobs and then can’t do it due to last minute issues. If you give your contractor enough notice he can usually reschedule your job without a problem if need be. If you need to schedule your contractor cause he’s so busy than schedule him a minimum of  7-10 days after the anticipated delivery date of all your items. This allows time for problem solving if needed.

If you have an emergency type situation and you need to get your order asap just let us know and we will do everything possible to get it to you in time. Keeping in mind that we ship our epoxy orders from our NJ distribution center and all epoxy orders online must go Ground. Since our epoxies are not water based they are DOT restricted to FedEx ground delivery so please allow sufficient travel time in your calculations. Especially if you’re on the west coast. CA orders can take 5-6 business days to arrive once shipped.

So in sum just keep in mind our epoxies are not an off the shelf type of product. You can’t just go down to the corner paint store and get some. If you are buying home improvement or local paint store type epoxy,  scheduling will not be an issue, you’ll have more serious issues later on but scheduling and getting the job done quick won’t be one of them. If one of the accessories items is an issue such as the etching solution  leaked or a roller is missing or damaged or some such thing, you can go out and purchase it locally. Just give us a call or send us an email and we’ll be happy to credit you for any costs.  Most times this is the easiest and quickest way to keep things on schedule so that your project is not held up for something minor.

Facebooktwittergoogle_plusredditpinterestlinkedinmail